INNOVATION May-June 2013

sa t i s fact ion sur vey

Members Rate Their Satisfaction with APEGBC Mojan Farshchi

Finally, 49.3% of respondents indicated that they are satisfied with the way in which Council considers member input. Of the remaining, 14.2% were somewhat satisfied, 6.4% were not satisfied and, most notably, 30.1% were unsure. In regard to association voting, 52.1% of those surveyed said they participated, while 25.2% only do so occasionally and 18.9% do not (the remaining were those not eligible to vote). Respondents cited “I don’t know enough about the issues/candidates” as the top reason why they hesitate to vote. Registration, Professional Practice, and Investigation and Discipline The survey indicated that 498 respondents had registered with APEGBC within the last two years. These newer members were asked to rate their satisfaction with the process of registration. The majority (73.7%) answered that they were satisfied or very satisfied, while 15.5% were somewhat satisfied, and 7.2% were not satisfied with their experience. In general, 69% of members responded that they were satisfied with the available professional practice guidelines, quality SUPPORT THE NEXT GENERATION OF ENGINEERS

The results are now in for a survey conducted by APEGBC in Febru- ary 2013 to assess members’ level of satisfaction with the association’s regulatory and member service functions. A total of 3,031 members completed the survey and provided valuable feedback through per- sonal comments. As an engaged and supported membership is crucial to APEG- BC’s task of protecting and serving the public interest, the survey gauged satisfaction in six main areas: association mandate and gov- ernance; registration; professional practice; investigation and disci- pline; professional development; and communication and member services. Several questions asked members to rate their level of satisfaction from “very satisfied” to “not at all satisfied,” while others asked members to provide comments. Findings showed that the highest levels of satisfaction were inter- actions with staff at over 79.1% either satisfied or very satisfied, the content of Innovation at 79.6%, and the APEGBC website at 75.9%. Areas for improvement indicated by survey results were the process for initiating complaints, with 45.8% either satisfied or very satisfied; events and activities organized by local branches at 48.4%; and Coun- cil consideration of member input at 49.3%. Overall, the survey found that the member satisfaction across all questions amounted to 76% (satisfied or very satisfied). For almost all satisfaction rating questions (16 out of 17), the majority of re- spondents indicated that they were either very satisfied or satisfied with APEGBC’s efforts in the six areas identified. Association Mandate and Governance The mandate of the association is to regulate the practice of profes- sional engineering and professional geoscience in the province of British Columbia. When those surveyed were asked if APEGBC is meeting this mandate, 78.9% agreed. Those respondents who felt that APEGBC is not meeting this mandate voiced a desire for an increase in representation of members’ interests. There were also some concerns regarding the protection of professional titles against other practitioners. Further feedback indicated that some members feel that APEGBC is over-reaching its mandate. Three questions aimed to gauge members’ satisfaction with various aspects and duties of Council. The first asked whether Council is set- ting policies that achieve the vision statement of the association: to be the innovative regulatory leader respected by community and govern- ments while striving for professional excellence through an engaged and supported membership. About 60.4% of respondents expressed

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satisfaction with Council’s policies in accordance with the vision statement. The second Council-related sat- isfaction question addressed mem- bers’ access to Council in order to voice their ideas, comments and concerns. At 53.4% satisfaction, some members were unsure of how to access Council while others called for improvements to meth- ods of communication between Council and the membership.

Don’t know 14.8%

Yes 78.9%

No 6.4%

It’s your career. Get it right.

Do you feel APEGBC is fulfilling its mandate?

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i n n o v a t i o n 1 Ad Name: Engineering Work Placement Industry 2 Media: Innovation (APEGBC) 3 PO#: A2013-0029

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