Innovation Fall 2025

REGISTRANT INSIGHTS SURVEY

Registrants’ view of organization’s performance improves

As a regulatory body, strengthening trust and communication with registrants is a top priority at Engineers and Geoscientists BC. If the 2025 Registrant Insights survey results are any indication, the relationship is progressing. Every year, practising registrants are surveyed to gain a deeper understanding of their experience with Engineers and Geoscientists BC and its regulatory programs. Registrants are also asked about their perspective on the organization’s current initiatives and performance, and to identify areas of improvement. The 2025 spring survey results revealed several positive improvements from the 2024 survey. Most registrants polled agreed that Engineers and Geoscientists BC is performing well as a regulator and is displaying accountability to the public. A total of 55 percent of respondents rated Engineers and Geoscientists BC’s performance as a regulator either excellent or very good

Survey parameters Between April 14 and May 11, 2025, a total of 3,850 Engineers and Geoscientists BC registrants participated and completed (a 12 percent response rate) the 10-minute survey. The respondents provided feedback on the following areas: • Understanding Engineers and Geoscientists BC’s mandate • Trust and confidence in the organization • Organizational performance • Level of engagement • Opportunities for better support and communication Overall, the 2025 survey results are similar to the previous year’s survey.

– a six percent increase from the previous year. The Trust Index score also increased from 77 to 80, driven primarily by gains in fairness (a nine percent increase) and accountability (an eight percent increase). “We were pleased that our registrants were satisfied with our overall performance, and many of them really understood and connected with our mandate,” said Heidi Yang, P.Eng., CEO of Engineers and Geoscientists BC. “It is a testament that our strategic initiatives and programs are resonating with our registrants. And while there are areas for growth – as our registrants expressed in the survey – we are encouraged by the progress.” Geoscientists and long-tenured registrants (over 20 years with Engineers and Geoscientists BC) continue to show below-average trust and satisfaction with the organization, citing a lower emphasis on geoscientists and dissatisfaction with changes from the Professional Governance Act . From a communication and engagement standpoint, the survey found that registrants (43 percent) preferred occasional feedback with the organization. Only three percent of registrants ideally want a highly engaged partnership, while 27 percent prefer limited interaction. Registrants’ feedback on engagement levels with Engineers and Geoscientists BC was consistent across registrant type and category; however, trainees are more

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Fall 2025

Innovation