Innovation Fall 2026

in regulator

Suggestions to improve communications Respond more promptly to calls and emails

51%

Understanding the mandate Registrants’ understanding of the organization’s mandate was once again high, with 68 percent (up from 67 percent last year) citing their understanding as either good or excellent. Understanding was generally consistent across registrant groups, although trainees continued to report the lowest level of familiarity with the mandate, with 51 percent indicating a strong understanding. Geoscientists showed a modest improvement compared to the previous year, with 69 percent reporting an excellent or quite good understanding (up from 65 percent in 2025). The survey also revealed that registrants’ priorities remain closely aligned with the organization’s core regulatory responsibilities. Enforcing standards of professional and ethical practice continued to rank as the organization’s top priority. The findings also highlighted differences among registrant groups, with sole practitioners placing greater emphasis on CE requirements and geoscientists assigning less importance than engineers to the regulation of firms engaged in professional practice. Next steps This year’s survey results will continue to inform Engineers and Geoscientists BC’s registrant engagement strategy, which aims to strengthen the relationship and communication between the response times, the organization is in the process of enhancing its client service model by reviewing systems, processes, and online tools to make regulatory services more accessible, organization and registrants. To address feedback around

16%

Be more transparent / provide more info about application and registration status

14%

Process registrations and applications more quickly

13%

Provide more info / ensure questions are answered clearly

11%

Answer the phone / have "real" people answering the phone

7%

Provide better customer service (more supportive, respectful, knowledgeable)

5%

Improve communication through the website (clear info, chat option, FAQs)

3%

Improve the complaints and investigation processes (faster, more transparent)

Registrant priorities for organization's main responsibilites 2025 2026

87% 87%

Enforcing standards of professional and ethical practice

Maintaining academic and experience standards for entry to the professions

77% 77%

Regulating firms that engage in the practice of professional engineering or geoscience

73% 74%

56% 55%

Developing and implementing CE requirements for professionals

Establishing programs that support reconciliation with Indigenous peoples in BC

34% 31%

Attitudes and opinions of the organization

2025 2026

My interactions with Engineers and Geoscientists BC are limited to what I need to do to keep my professional designation current

75% 81%

I am confident Engineers and Geoscientists BC will hold registrants to the high standards of my professions

84% 81%

Engineers and Geoscientists BC does a good job of protecting the public’s safety

84% 80%

I consider Engineers and Geoscientists BC to be a resource that helps me practice to the best of my ability

69% 66%

responsive, and efficient for registrants and applicants.

Innovation Fall 2026

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