EGBC_AnnualReport_2023-2024

STRATEGIC PLAN AND KEY PERFORMANCE INDICATORS The 2022–2027 Strategic Plan shapes our future as an inclusive, progressive, and future-focused regulator to build a strong and resilient British Columbia. In year two of the Plan (2023–2024), we focused on seven projects to further our goals: 1. Review our activities to better align with the requirements of the Professional Governance Act 2. Manage data across the organization securely and efficiently 3. Assess the Volunteer Program and make recommendations for improvement 4. Modernize our work environment to meet workplace standards and physical space use and needs 5. Formalize our approach to engagement with registrants to better inform our decision-making 6. Establish new programs and processes to integrate the requirements of the Professional Governance Act 7. Develop recommendations for internal and external activities to take action on climate change

PERFORMANCE AREAS AND KPI S

To measure the organization’s progress and performance against the Strategic Plan, Engineers and Geoscientists BC developed a series of Key Performance Indicators (KPI) in six performance areas. Each KPI has several metrics–for example, our Registration Process Effectiveness KPI considers our application process efficiency, quality of application decisions, and resources available to process applications. These KPIs aim to provide a holistic view of our Strategic Plan’s performance and impact, driven by departmental functions and strategic priorities.

Regulatory Mandate

Social Responsibility

Internal Business Systems

Organizational Sustainability

PERFORMANCE AREAS

People and Culture

Partners

2022-2027 STRATEGIC PLAN Modern regulation for a resilient world

1. Registration Process Effectiveness 2. Practice Guideline/Quality Management Guide Effectiveness 3. Audit and Practice Review Effectiveness 4. Investigation and Discipline Process Effectiveness 5. Enforcement Process Effectiveness 6. OSPG Audit Score Regulatory Mandate

People and Culture 9. Staff Engagement 10. Volunteer Engagement

2023/2024 ANNUAL REPORT 7

Partners

11. Public Trust 12. Registrant Trust

PUBLIC CONFIDENCE

COLLABORATION HUB

FUTURE READY

SOCIAL RESPONSIBILITY

Internal Business Systems

Organizational Sustainability

13. Internal Business System Audit Progress

7. Building Organizational Capacity Through Human Resources 8. Financial Health

STRATEGIC PLAN AND KEY PERFORMANCE INDICATORS 6

Social Responsibility

14. Climate Change Strategy Progress 15. Equity, Diversity, and Inclusion Progress 16. Truth and Reconciliation Progress

We value collaboration, integrity, excellence, and innovation